1. Have all your settings been set up correctly?

It doesn’t hurt to check your settings to make sure they are correct particularly if there are multiple administrators using the admin website or circumstances/librarians have changed in your library. We have found on occasions when the reservation system was initially set up, some libraries, for example, set up the admin side of things and as time goes on have decided to set up the Member Website and now allow members to make their own reservations but haven’t checked all the settings have been amended correctly. Here is the link to Setting up the Reservation System correctly.

2. Have you set up the Days and Times page correctly?

This one is important and is usually the most common error. The days you are open and closed are what appear on the reservation calendar. If these are not correct, then members will either select the wrong days or will not be able to select the right days or any days at all. To make sure your days are set up correctly follow this link to the Days and Times page.

3. Check if the toys are reservable

Whether you have some toys that are reservable or all of your toys are reservable, you need to make sure that they are. A common question is why can’t I see this toy to reserve it? When adding a toy to the system, sometimes ticking the box to make the toy reservable is missed, a very easy mistake to make.
But don’t worry, if all your toys are reservable it is as easy as going to Setup -> 1 click function and clicking the Reservable all toys button.
However, if you only have a select few toys that are reservable, you will need to go into each toy detail page, select Edit Toy, and make sure the This toy can be reserved check box has been ticked.

4. Check if the memberships are correct

This is important as when setting up your memberships there is a column that asks whether members with this membership can reserve toys or not. If this has not been selected to say Yes, then these members won’t be able to reserve. Go to Members -> Membership and look at the list of memberships. Under the Reserve column, check the memberships that are able to reserve, all say Yes.

If you have gone through this list and are happy you have everything set up correctly and the issue still continues, then please, Open a ticket and we will endeavor to fix it as soon as possible.

The post Why is my reservation system not working? appeared first on MiBase New Zealand.

Also, if you have not done it already, you will need to make sure the opening days for your library are set up correctly as you want them to appear on the reservation calendar.

Admin Website

For the admin website, go to Setup -> Administration

In the Name search box type in ‘reserve’ and change the settings in the image below by clicking the Edit button.

Once the settings are changed you must log out and then log back in again for the settings to take effect.

• #13: this refers to the Reservations for Today heading on the admin home page. Selecting Yes will show this heading and a list of toy reservations for that day if any
• #63: decide if you want to charge for reservation, yes add the amount, no leave it as 0

Member Website

If you are using the member website, go to Setup -> Members

In the Description search box type in ‘reservation’ and change the setting in the image below by clicking the Edit button.

Once the settings are changed you must log out and then log back in again for the settings to take effect.

• #208: if you would like your members to be able to make their own reservations on the member website then select Yes.
• #221: this setting prevents members from making back-to-back reservations, particularly for popular toys allowing other members the opportunity to reserve them. Type in the number of days after a reservation a member can make another one for the same toy
• #222: this setting prevents members from making a reservation on the day the library is opened or as many days prior to the session of your choosing
• #223: this setting prevents members from booking toys too far into the future. You can set the limit

Opening Days

As mentioned above, what you set up as your opening days as well as holiday closures, will appear in the reservation calendar.

Follow this link How to setup Days and Times of your Library to see how.

Once all these settings have been changed to your liking then your Reservation System is ready to go.

Other Info

Follow this link to find out how to make a reservation in the admin website
Follow this link to find out how members can make a reservation in the member website
Follow this link to find out how to access your list of reservations
Follow this link to view historical reservations

The post Setting up the Reservation System appeared first on MiBase New Zealand.

Go to Reserve -> NEW Reservation

Toy List for Reservations

You will see the full list of your library’s toys that can be reserved.
The last 4 columns are the most important when reserving toys:

• Status: will tell you if the toy is currently on loan, has a reservation already or is in the library
• Book the Toy: clicking this button will take you to the toy’s reservation page
• Due to: if the toy is currently on loan, this is its due date
• Next Reservation: when the toy has been reserved next. If the toy has multiple reservations, you will need to go to its Reservation page to see them all and the date in this table will show only the next one.

The remaining columns are self-explanatory.

Reserving a toy

Step 1

Locate the toy you would like to reserve by typing in the appropriate search boxes at the top of the table.

Step 2

Click the green Book the Toy button. You will be taken to the reservation page for that specific toy. If any reservations have already been made for the toy they will be listed here under the Active Reservations List as you can see in the example below.

Step 3

Find the member for whom the reservation is to be made to by typing in the Member id or Search Member boxes. Once you have selected your member, the page will update with the member’s details, the toy’s details and the reservation calendar. The list of reservations will move to the bottom of the page. To the right of the page, you will see a Legend, a coloured guide to show the toy’s availability in the calendar.

Step 4

Click on the calendar to select the Start Date for the reservation. The calendar will then automatically highlight in blue the reservation period according to the number of days you have set up in the settings (see above calendar).
Note: if there is a period between reservations or toys being on loan that is less than your library’s loan/reservation period, ie. a few days or a week, admin and members can still reserve toys in that time. If this happens, the calendar automatically selects the next appropriate End Date making sure there is no overlap and the toy can be returned in time for the next reservation.

Step 5

Click the orange Add a Reservation button above the Legend. A green Success message will appear under the blue box The reservation will appear in the reservation list at the bottom of the page.
If you have made a mistake or the member no longer wants to reserve that particular toy, simply click the orange Delete button and start again.
Or, if you have selected the wrong dates, simply click the green Edit button make the changes, and click Save.
Read the article Editing a Reservation for further explanation.

Maximum loans for same day/date

If a member has reached their quota of toys they can reserve/loan according to their membership, MiBaseNZ will prevent you from reserving any more toys. A red Error message will appear under the blue box stating the maximum number of toys this member can reserve.

Multiple toy reservations for a member

If a member has more than one toy they would like to reserve, simply search for the toy by typing in the Scan Toy search box and clicking Enter on the keyboard or Search Toy box and selecting from the dropdown menu. Go through Steps 4 and 5.

Where to view toy reservations in MiBaseNZ

There are several places to view members’ toy reservations besides on the reservation page.

1. the Reservations List page where you can view all toy reservations for your library. Follow this link to see where you can view your list of reservations
2. the Member Detail page where you can view toy reservations for a specific member
3. a member’s Loan page. Scroll down and you will see a list of their reservations if any

To view a list of historical reservations to see whether they had been loaned or deleted you can go to the Reservation History page. Follow this link to see where you can view your list of historical reservations.

The post Reserving a toy in the Admin Website appeared first on MiBase New Zealand.

Step 1: Member login

Members need to log in to the member website using their login details.

Step 2: Select Toys at the top of the page.

Members will be able to see the full list of toys the library has to offer by scrolling down. If they want to look at specific toys, members can select from the Category and Status dropdown menu to filter the toys further. Or if they know the toy they are after, they can do a search in the Search box.

Step 3: Find toy

Find the toy they would like to reserve and click on the View toy button.

Step 4: Reserve Toy

The member will be taken to the toy’s detail page. Scroll to the bottom and click on the Reserve Toy button.

Step 5: Reservation calendar

The member needs to click on the calendar to select the Start Date for the reservation. The calendar will then automatically highlight in blue the reservation period. Click the Reserve button to the right.
Note: members can see the availability of the toys on the calendar using the coloured availability chart underneath.

With the reservation complete, the calendar will change from blue highlighted dates to yellow ‘Reserved’ dates. A Success message will also appear.

Step 6: My Library

Select My Library at the top of the page. Scroll down to Reserved Toys and the member will see the toy has been added to the list.

If the member would like to book a pickup time using the Click and Collect Booking system, go to the article How to use Click and Collect in the Member Website.

The post Reserving a toy in the Member Website appeared first on MiBase New Zealand.

There are two places you can edit the reservation.

1. If the wrong dates have been selected whilst reserving the toy, you can edit on the Make a Toy Reservation page.
2. Or, you can simply go to the Reservation List page.

On the Make a Toy Reservation page, the Edit button is green.

On the Reservation List page, the button is orange.

Clicking the Edit button will take you to the Edit Reservation page.

As you can see it will list the toy and the member the reservation is for.
Select the new start and/or end dates from the dropdown calendar and click Save Reservation.

A Success message will appear if the toy can be reserved for the changed dates. Clicking OK will take you back to the Reservation List.

If the dates selected overlap with another reservation an Error message will appear letting you know those dates don’t work.

The post Editing a reservation in the Admin Website appeared first on MiBase New Zealand.

To view this list go to Reserve -> Reservation List

You will able to see all the information related to each reservation. The following is a description of each column in the table:

• id: the member id that has the reservation
• FullName: the full name of the member that has the reservation
• Mobile: the mobile or phone number of the member
• Email: the email address of the member
• idcat: the toy id that has been reserved
• ToyName: the toy name that has been reserved
• Status: the toy status, IN is in the library, OUT it is on loan
• Avail: if the toy is on loan there will be the available date listed here
• DateStart: the first date of the reservation
• DateEnd: the date the reservation ends

To edit or delete a reservation, click on the relevant buttons.

You can also use the table header input to sort and/or filter the table as well as export the list to PDF or Excel.

The post Reservation List appeared first on MiBase New Zealand.

To view this list go to Reserve -> Reservation History

You will able to see all the information related to each historical reservation. Below is a description of each column in the table.

• id: the id number of the member that had the reservation
• FullName: the full name of the member that had the reservation
• Mobile: the mobile or phone number of the member
• Email: the email address of the member
• idcat: the id number of the toy that had been reserved
• ToyName: the name of the toy that had been reserved
• DateStart: the date the toy was reserved
• DateEnd: the date the reservation ended
• Status: the reservation status, was the toy Loaned or Deleted
  In the past, if a reservation was deleted, it was deleted completely from the database. Now, when a reservation is deleted, it will be added to the History Reservation List
  

You can also click on the table header to sort and/or filter the table data as well as downloading/printing the list to PDF or Excel by selecting the Export to PDF/Excel buttons.

The post Historical Reservation List appeared first on MiBase New Zealand.