How Can We Help?
This email can be sent if a member has returned toys and pieces have been found missing.
Before you send the email however you must record the missing piece and allocate the member to it.
To learn how to do this follow this link Recording Missing Pieces
Follow this link to view the Missing Pieces page
Once this is done, you can send the email. This email will also list any previous missing pieces recorded against this member so it also serves as a reminder.
Once you have recorded the missing piece, the next important step is to create/modify this email template.
Go to Setup -> Email Template, type in ‘missing’ as shown below and click the yellow edit button.
Then change the content in the email.
A Success message will appear. Clicking Go Back will take you back to the Email Templates page.
For this particular email, you need to use the shortcode [missing] as seen above. This will list all the missing pieces allocated to the specific member.
You can also add any generic shortcode you like to the email. Follow this link to view our full list of shortcodes.
This is the email that the member will receive.