Setting up the Reservation System

MiBaseNZ provides you with the ability to reserve toys for your members or if you are using the Member Website, for members to reserve toys for themselves. Before you start using MiBaseNZ’s Reservation System, you will need to check the settings related to both the admin and member websites.

Also, if you have not done it already, you will need to make sure the opening days for your library are set up correctly as you want them to appear on the reservation calendar.

Admin Website

For the admin website, go to Setup -> Administration

Administration settings

In the Name search box type in ‘reserve’ and change the settings in the image below by clicking the Edit button.

Administration Settings

  • #13: this refers to the Reservations for Today heading on the admin home page. Selecting Yes will show this heading and a list of toy reservations for that day if any
  • #63: decide if you want to charge for reservation, yes add the amount, no leave it as 0

Member Website

If you are using the member website, go to Setup -> Members

In the Description search box type in ‘reservation’ and change the setting in the image below by clicking the Edit button.

Reservation settings

  • #208: if you would like your members to be able to make their own reservations on the member website then select Yes.
  • #221: this setting prevents members from making back to back reservations particularly for popular toys allowing other members the opportunity to reserve them. Type in the number of days after a reservation a member can make another one for the same toy (this setting is not available just yet)

Opening Days

As mentioned above, what you set up as your opening days as well as holiday closures, will appear in the reservation calendar.

Follow this link How to setup Days and Times of your Library to see how.

 

Once all these settings have been changed to your liking then your Reservation System is ready to go.

Other Info

Follow this link to find out how to make a reservation in the admin website
Follow this link to find out how members can make a reservation in the member website
Follow this link to find out how to access your list of reservations
Follow this link to view historical reservations

Reserving a toy in the Admin Website

Before you start reserving a toy in MiBaseNZ’s Reservation System, you need to make sure it has been set up properly. If you haven’t done this yet, go to the article Setting up the Reservation System. If you have done that already, then you are ready to reserve toys for your members in the admin website.

Go to Reserve -> NEW Reservation NEW Reservation page

Toy List for Reservations

You will see the full list of your library’s toys that can be reserved.
Reserving a toy The last 4 columns are the most important when reserving toys:

  • Status: will tell you if the toy is currently on loan, has a reservation already or is in the library
  • Book the Toy: clicking this button will take you to the toy’s reservation page
  • Due to: if the toy is currently on loan, this is its due date
  • Next Reservation: when the toy has been reserved next. If the toy has multiple reservations, you will need to go to its Reservation page to see them all and the date in this table will show only the next one.

The remaining columns are self-explanatory.

Reserving a toy

Step 1

Locate the toy you would like to reserve by typing in the appropriate search boxes at the top of the table.Search boxes

Step 2

Click the green Book the Toy button. You will be taken to the reservation page for that specific toy. If any reservations have already been made for the toy they will be listed here under the Active Reservations List as you can see in the example below.

Step 3

Find the member for whom the reservation is to be made to by typing in the Member id or Search Member boxes. Once you have selected your member, the page will update with the member’s details, the toy’s details and the reservation calendar. The list of reservations will move to the bottom of the page. To the right of the page, you will see a Legend, a coloured guide to show the toy’s availability in the calendar.

Step 4

Click on the calendar to select the Start Date for the reservation. The calendar will then automatically highlight in blue the reservation period according to the number of days you have set up in the settings (see above calendar).
Note: if there is a period between reservations or toys being on loan that is less than your library’s loan/reservation period, ie. a few days or a week, admin and members can still reserve toys in that time. If this happens, the calendar automatically selects the next appropriate End Date making sure there is no overlap and the toy can be returned in time for the next reservation.

Step 5

Click the orange Add a Reservation button above the Legend. A green Success message will appear under the blue boxSuccess message The reservation will appear in the reservation list at the bottom of the page.
If you have made a mistake or the member no longer wants to reserve that particular toy, simply click the orange Delete button and start again.
Or, if you have selected the wrong dates, simply click the green Edit button make the changes, and click Save.
Read the article Editing a Reservation for further explanation.

 

Maximum loans for same day/date

If a member has reached their quota of toys they can reserve/loan according to their membership, MiBaseNZ will prevent you from reserving any more toys. A red Error message will appear under the blue box stating the maximum number of toys this member can reserve. Error message

 

Multiple toy reservations for a member

If a member has more than one toy they would like to reserve, simply search for the toy by typing in the Scan Toy search box and clicking Enter on the keyboard or Search Toy box and selecting from the dropdown menu. Go through Steps 4 and 5.

 

Where to view toy reservations in MiBaseNZ

There are several places to view members’ toy reservations besides on the reservation page.

  1. the Reservations List page where you can view all toy reservations for your library. Follow this link to see where you can view your list of reservations
  2. the Member Detail page where you can view toy reservations for a specific member
  3. a member’s Loan page. Scroll down and you will see a list of their reservations if any

 

To view a list of historical reservations to see whether they had been loaned or deleted you can go to the Reservation History page. Follow this link to see where you can view your list of historical reservations.

How to loan a reserved toy to a member

When a toy has been reserved, it will automatically appear on the member’s Loan page. When the member comes in to collect the reserved toy/s, go to the Loan page, select the member, scroll down to the heading Reservations, and you will see it listed there.

Toy Reservations

Click the yellow ‘Loan Toy’ button. The toy will be added to the Toy Loan list.

A blue Info and green Success message box will then appear above the list.

Loaned toys

Once the toy is loaned and is on the toy loan list, the toy will disappear from the Reservation list.

Viewing Toys in Quarantine

To view the list of toys in quarantine in MiBaseNZ, go to Toy -> Quarantine page

quarantine

On this page, you can see information for each toy. The last date is when the toy will end quarantine. If the date is green, the toy has finished the quarantine period. Once you have cleaned the toy, click the “Cleaned” button and the toy will be available for hire again.
Toy in Quarantine

While the toy is in quarantine it is not possible to reserve it, in fact, you will see in the calendar the days the toy is in quarantine.

Go to Reserve -> Reservation and reserve a toy that you have returned and put in quarantine.

Reservation calendar
While the toy is in quarantine, the toy’s detail page on the member’s website will list the Quarantine Ends date to show when the toy will be available again.

Quarantine date in member website

Reserving a toy in the Member Website

Reserving a toy is a great option for members who would like to ensure the toy is available when they next visit the toy library. It is also great when a popular toy is always out on hire, to reserve it for when it is next available. MiBaseNZ’s Member Website makes reserving toys easy for members to do at home. Follow the steps below to see how to do it.

 

Step 1: Member login

Members need to log in to the member website using their login details. Member login page

Step 2: Select Toys at the top of the page.

Members will be able to see the full list of toys the library has to offer by scrolling down. If they want to look at specific toys, members can select from the Category and Status dropdown menu to filter the toys further. Or if they know the toy they are after, they can do a search in the Search box. Toy List page

Step 3: Find toy

Find the toy they would like to reserve and click on the View toy button. View Toy button

Step 4: Reserve Toy

The member will be taken to the toy’s detail page. Scroll to the bottom and click on the Reserve Toy button.

Reserve Toy button

Step 5: Reservation calendar

The member needs to click on the calendar to select the Start Date for the reservation. The calendar will then automatically highlight in blue the reservation period. Click the Reserve button to the right.
Note: members can see the availability of the toys on the calendar using the coloured availability chart underneath.

With the reservation complete, the calendar will change from blue highlighted dates to yellow ‘Reserved’ dates. A Success message will also appear.

 

Step 6: My Library

Select My Library at the top of the page. Scroll down to Reserved Toys and the member will see the toy has been added to the list. Reserved toys list in members website

If the member would like to book a pickup time using the Click and Collect Booking system, go to the article How to use Click and Collect in the Member Website.

Editing a reservation in the Admin Website

When reserving a toy on the admin website, sometimes the wrong dates are selected or a member can no longer pick up on the date selected. Rather than just deleting the reservation and starting again, you can simply edit the dates.

There are two places you can edit the reservation.

  1. If the wrong dates have been selected whilst reserving the toy, you can edit on the Make a Toy Reservation page.
  2. Or, you can simply go to the Reservation List page.

On the Make a Toy Reservation page, the Edit button is green.

On the Reservation List page, the button is orange.

 

Clicking the Edit button will take you to the Edit Reservation page.

As you can see it will list the toy and the member the reservation is for.
Select the new start and/or end dates from the dropdown calendar and click Save Reservation.

Success message will appear if the toy can be reserved for the changed dates. Clicking OK will take you back to the Reservation List.

If the dates selected overlap with another reservation an Error message will appear letting you know those dates don’t work.

Setting up the Click and Collect Booking Module

If you are reading this page, you have purchased the Click and Collect Booking Premium Module under the Reserve page.

MiBaseNZ has created this Click and Collect booking system for admin and members to be able to book a time to pick up and/or drop off toys.

Before you can start using this system, you will need to complete two steps first.

Step 1: ensure your toy library’s opening times have been set up correctly. To learn how to do this read the article Days and Times page. Once set up, these opening times will be seen by admin and members when they go to reserve a toy as you will need to reserve a toy first before you can book a pick-up/drop off time.
(To see how to reserve a toy, go to the article How to Reserve a toy in the Admin Website for admin or for members go to the article How to Reserve a toy in the Members Website).

 

Step 2: set up the booking system. To do this go to Reserve -> Click and Collect

Reserve page

Click on the Settings and content button.

There are four settings to change.
To make these changes click the Edit button alongside each setting, use the arrows or type in your preference and click Save.

  • #300: select Yes for the booking system to be activated
  • #301: decide how many members you would like per time slot
  • #302: decide how many minutes would you like to allocate to each time slot
  • #303: select Yes f you would like to activate the Drop Off Only setting in the Member Website

Select the Go Back button to take you back to the Click and Collect Booking page.

With this part of the setup complete, the module has now added the Click and Collect page on your Member Website.

 

To personalise your Click and Collect page, you will need to edit the title and content of the Member website content page listed under the settings. Once you have made the changes click Save.

This will automatically update the Member Website and the title and content will appear on the Click and Collect page before the booking system.

View the video here:

 

(This video has two sets of instructions in it. The first will show you how to set up the booking system, the second, how to use the booking system on the admin website)

Now that you have set up the Days and Time page and the Click and Collect page, you are ready to make a booking. The following two articles will tell you how to use the booking system on the admin website and on the member website.

How to use Click and Collect in the Admin Website

How to use Click and Collect in the Member Website

How to use Click and Collect in the Admin Website

There are two types of bookings to use in the MiBaseNZ Click and Collect Booking system in the admin website.

Booking option 1: toy drop off only where no toy reservations have been made.

Booking option 2: reserving a toy first then selecting a pick-up and drop off time for this toy.

To see how to reserve a toy, go to the article Reserving a toy on the Admin Website.

Once you have done that, you are ready to book a pick-up and drop off time. (These times will be based on what you set up on the Days and Times page.)

Go to Reserve -> Click and Collect

Reserve page

You can see on this page a list of all the bookings made by admin and by members from the Member Website. As mentioned above, the dates and times are taken from the Days and Times page.

You can delete a booking by clicking the yellow Delete button alongside it.

 

Drop off only booking

To add a drop off only booking, click on the Add Drop Off button at the top of the page.

Fill in all fields from the dropdown menus:

  • Borid: lists all the toy library members. Select the member you are making the booking for.
  • Date drop off: lists the dates the toy library is open based on what you set up on the Days and Times page. Select a date.
  • Time drop off: lists the time slots that were set up in the Settings and contents page. Select the time slot the member would like to drop off the toy/s.
  • Note: type in the name and contact number of the person who will drop off the toy/s if that person is not the member the toy has been reserved to. Or you can add any other notes you think are relevant.
    Remember, the note will show up on the Member Website on the My Library page under Bookings.

Once all fields have been completed click Save.
You will see the Success message appear underneath. An Error message may appear if there is a problem.
Click OK and you will be taken back to the Click and Collect – Booking time and date page.

 

Add a new pick up and/or drop off booking connected to a reservation

To add a new pick up and drop off booking, click on the Add New button.

Note: Members who have reserved multiple toys will only need to make one booking.

Fill in all fields from the dropdown menus:

  • Borid: lists all the members who have reserved a toy. Select the member you are making the booking for.
  • Date pick up: lists the date the member has reserved the toy/s for. Select a date.
  • Time pick up: lists the time slots that were set up in the Settings and content page. Choose a time slot the member would like to pick up the toy/s.
  • Date drop off: this date will be based on how long your library hires toys for. For example, if you hire toys for two weeks, the date will be two weeks from the pick-up date. Select a date.
  • Time drop off: lists the time slots that were set up in the Settings and content page.  Choose a time slot the member would like to drop off the toy/s.
  • Note: type in the name and contact number of the person who will collect the toy/s if that person is not the member the toy has been reserved to. Or you can add any other notes you think are relevant.
    Remember, the note will show up on the Member Website on the My Library page under Bookings.

Click Save once all fields have been completed.
You will see the Success message appear underneath. An Error message may appear if there is a problem.
Click OK and you will be taken back to the Click and Collect – Booking time and date page.

 

A toy has been reserved but the date is not available

If this happens it means all time slots have been taken for that day. You will need to change the dates of the reservation to another day. To do this, you can simply edit the dates on the Reservation List page or delete the reservation and reserve the toy/s again for another day.

 

Booking List Page

Your booking will now be listed here. If it is a rather long list, you can search for the member by typing the name in the “MemberName” box.

You can also sort this list by the categories listed depending on your preference. Click the arrows next to the category you want to sort the list by.

You can also download/print the list to PDF and/or Excel by clicking the Export to PDF or Export to Excel buttons.

Export buttons

 

View the video here:

 

(This video has two sets of instructions in it. The first will show you how to set up the booking system, the second, will be how to use the booking system on the admin website)

Now you know how to book a pick up/drop off time on the admin website, the following article will explain how a member can book a time on the member website.

How to use Click and Collect in the Member Website

How to use Click and Collect in the Member Website

Now that MiBaseNZ has this amazing click and collect booking system, members can have the choice of two booking options. First option they can choose to ONLY drop off their toys which is great if no toy reservation has been made and the second option they can make a toy reservation, then select their own pick up and drop off times.

Step 1

Members need to log in to the member website using their login details.

 

Step 2

Decide if they want to reserve a toy and choose a pick up/drop off time (first booking form) or choose a drop off time only, no reservation required (second booking form).

Note: they can only use one booking form at a time.

Select My Library at the top of the page.

Members can see their Toys on Loan or scroll down to see their Reserved Toys if any.

Step 3

Using the booking forms.

Booking form 1: To use this form, members will need to reserve a toy first.

To find out how to reserve a toy, go to the article Reserving a toy in the Member Website.

Once a toy is reserved, select Click and Collect at the top of the page.

Fill in all fields from the dropdown menus

  • Date pick up: choose a date to pick up the reserved toy/s
  • Time Pick up: choose a time to pick up the reserved toy/s.
  • Date drop off: choose a date to return the toy/s
  • Time drop off: choose a time to drop off the toy/s
  • Notes: type in the name and contact number of the person who will collect the toys if that person is not the member the toy has been reserved to.

Click Save once all fields have been completed. They will see the Success message appear underneath. An Error message may appear if there is a problem.
Click Back to Booking.

 

Booking form 2: Select Click and Collect at the top of the page and scroll down.

Fill in all fields from the dropdown menus

  • Date drop off: choose a date to return the toy/s
  • Time drop off: choose a time to drop off the toy/s
  • Notes: type in the name and contact number of the person who will drop off the toys if that person is not the member the toy has been reserved to.

Click Save once all fields have been completed. They will see the Success message appear underneath. An Error message may appear if there is a problem.
Click Back to Booking.

What happens if there are no time slots available?

If this happens it means all time slots have been taken for that day and the member will need to change the dates of their reservation to another day. To do this, they will need to delete the reservation and reserve the toy/s again for another day.
For further information go to the article There are no more time slots available – what do I do?

Step 4

Select My Library at the top of the page.

Scroll down to Booking. They will now see a list of all their bookings.

If a member has made a mistake or would like to change the booking, they will need to delete the booking by clicking the yellow Delete button alongside it and start from Step 3 again.

Once a member has made a booking, a confirmation email will be sent to their email address.

Admin can edit this template to their liking by going to Setup -> Email Templates and editing the template “click_collect_booking “. For more information read the article Booking Confirmation – Email template.

An email will also be sent to the toy library email address informing admin a new booking has been registered.

 

View the video here: